1.- Identifying Data
COMA COFFEE ROASTERS is an Andorran business registered in the Trade Registry with number. 9227115, and with business address at Carrer Esteve Dolsa 39 Andorra La Vella AD500 Principat d’Andorra.

The contact details for COMA COFFEE ROASTERS customer service are:
  • Phone: (+376) 802610
  • Email: hola@comacoffeeroasters.com
COMA COFFEE ROASTERS owns the website https://coffeeroasterscoma.com through which Coffee and accessories are sold.
2.- Purpose and Generalities
2.1.- The general conditions described below regulate the conditions of use and access to the website by any user, as well as the contracting of the products offered therein.

2.2.- Users of the website must acquire the status of “customer” in order to buy the products, therefore, they must complete an identification form accepting these general conditions.

2.3.- Clients and Users undertake to make proper and lawful use of the COMA COFFEE ROASTERS website, in accordance with the applicable legislation and these general conditions.

2.4.- COMA COFFEE ROASTERS will not be responsible for the fact that the website is temporarily not operational.

2.5.- The COMA COFFEE ROASTERS website may contain links to other websites that are not managed by COMA COFFEE ROASTERS, therefore, COMA COFFEE ROASTERS is not responsible for the content of these links, but reserves the right to delete them in case irregularities.

2.6.- COMA COFFEE ROASTERS also reserves the right to modify the content of the general conditions at any time. The general conditions in force at the time of contracting by the User or Client will be respected.
3 - Privacy
COMA COFFEE ROASTERS undertakes to respect the privacy of Users and the protection and security of their personal data.

The User must carefully read this privacy policy, which has been drafted in a clear and simple way, to facilitate its understanding, and determine freely and voluntarily if they wish to provide their personal data to COMA COFFEE ROASTERS .. Likewise, the User guarantees that you are of legal age and that the information provided is true, accurate, complete and up-to-date, being responsible for any damage or loss, direct or indirect, that may be caused as a result of the breach of this obligation. In the event that the data provided belongs to a third party, the user guarantees that they have informed this third party of the aspects contained in this document and obtained their authorization to provide their data to COMA COFFEE ROASTERS for the indicated purposes.

3.1.- Scope of application and responsibility This privacy policy applies to all personal data collected by COMA COFFEE ROASTERS on its web pages. For any question related to this privacy policy, the User may contact the data protection officer of COMA COFFEE ROASTERS, which contact information is: Email: hola@coffeeroasterscoma.com Postal Mail: Carrer Esteve Dolsa 39 Andorra La Vella AD500 Principat d’Andorra.

3.2.- Purposes of the treatment and legal basis COMA COFFEE ROASTERS will treat the User’s data, in an automated way, for the purposes for which they have been collected, closely related to the activity of cositas ANDORRA, namely: For the sale of products within the framework of COMA COFFEE ROASTERS ‘own activity, Eventually, for the resolution of queries or doubts that the Client may make within the framework of COMA COFFEE ROASTERS’ own activity. This treatment will always be carried out, with the prior consent of the User by accepting this privacy policy.

3.3.- Managers of the treatment The treatment of User data may be carried out by a suitable service provider, contracted COMA COFFEE ROASTERS. This service provider will only process the data for the purposes established above and following the precise instructions of him, rigorously complying with the Andorran legal regulations on the protection of personal data, information security and other applicable regulations. In no case will our data managers or service providers process your data for other purposes or communicate it to third parties.

3.4.- Conservation period COMA COFFEE ROASTERS will keep the personal data of the Users only for the time necessary to carry out the purposes for which they were collected.
4 - Rights and obligations of users
4.1.- COMA COFFEE ROASTERS undertakes to make available to the Client or User all the information related to the products offered on the Website. COMA COFFEE ROASTERS It will not be responsible for the temporary breach of these general conditions in the event of force majeure, in the event of the absence of the Client or User, or of an unforeseeable event carried out by a party outside the contract.

4.2.- The Client agrees to pay for the product, with the corresponding taxes and shipping costs, always in accordance with the final offer issued by COMA COFFEE ROASTERS.

4.3.- COMA COFFEE ROASTERS will not be held responsible for the consequences or damages that may occur resulting from the improper use of the product sold on the website.

4.4.- The User may, at any time and free of charge, exercise their rights of access, rectification or deletion, opposition, limitation of their data in accordance with Andorran legislation on data protection, in force in each moment.
5.- Revocation of consent
The user’s acceptance that their data can be processed or transferred will always be revocable, without retroactive effects. To revoke this consent, users may contact the Data Protection Officer through the channels established in these general conditions.
6.- Necessary character of the data requested
The data collected by COMA COFFEE ROASTERS in the different forms through its website are necessary to fulfill the stated purposes. Therefore, if the User does not provide them, COMA COFFEE ROASTERS will not be able to meet your request.
COMA COFFEE ROASTERS employs appropriate technical and organizational measures to guarantee a level of security appropriate to the risk posed by data processing, in particular as a result of accidental or illegal destruction, loss or alteration of personal data transmitted, preserved or processed, or unauthorized communication or access to these data.
7.- Information about the products
7.1.- COMA COFFEE ROASTERS offers a detailed description of the products on the website, according to the technical descriptions of the distributors, manufacturers, and suppliers, with the possibility of being supplemented with images, videos or illustrations. This description is for guidance but not exhaustive, therefore, COMA COFFEE ROASTERS is not responsible for any errors that may arise from the set.

7.2.- The offers published on the website have a detailed description of the conditions of the products. Please read the product descriptions carefully before purchasing. If in doubt, contact us.
8.- To make a purchase
8.1.- To make a purchase, the Customer must be of legal age and reside in the Principality of Andorra.

8.2.- The User may register on the COMA COFFEE ROASTERS website, in the “Create account” section. You must enter your personal data mandatory, to obtain the User’s registration, and to be able to purchase the products.

8.3.- The purchase of the product is made by entering the personal account created, using the username and password obtained after registering. It will be necessary to indicate one or more products, and selecting the option “add”, and in this way the products will be added to the virtual purchase. It is advisable to review the selected items, before selecting the option “Process the purchase”. Next, the User must fill in the shipping data, and the data corresponding to the payment method.

8.4.- All orders are subject to acceptance by COMA COFFEE ROASTERS , which within 24 hours after placing the order, will send an email, confirming the formalization of the contract and its characteristics, provided that the client has provided such data in the personal data form. COMA COFFEE ROASTERS is not responsible for errors in the data provided by the Client or the User.

8.5.- The accepted forms of payment will be those detailed in section 10 of these general conditions.
9.- Cancellation of the order, availability and price

9.1.- An order may be canceled at no cost, as long as the order continues at the COMA COFFEE ROASTERS facilities. In this case, the amount paid will be refunded.

9.2.- Orders are subject to the availability of the product by the Suppliers of COMA COFFEE ROASTERS . In case of unavailability of the product, or of damaged product, COMA COFFEE ROASTERS will propose an alternative product, or the order may be canceled.

9.3.- The prices of the products include the applicable taxes in accordance with the legislation in force at the time of contracting. The acceptance of the price will be formalized when the Client clicks the “Pay now” button. COMA COFFEE ROASTERS reserves the right to charge for the order from the order confirmation.

9.4.- Shipping costs have a cost of 3.50 € and will be borne by the customer when the order amount does not exceed 60 €.

9.5.- All orders equal to or greater than € 35 will have free home delivery.

10.- Payment Forms
Payments on this website will be made through virtual POS and only Visa and Mastercard will be accepted.
In any case, if the POS denies payment with the card, the order will be canceled automatically, informing the customer of the cancellation online.
11.- Delivery of products and guarantees
11.1.- COMA COFFEE ROASTERS will deliver the products to the Customer to the delivery address that appears in the personal data form provided by the Customer himself, which must be within the limits of the territory.

11.2.- The Client agrees to be at the indicated address to receive the package at the agreed time. If the recipient is not located, the order will be returned to COMA COFFEE ROASTERS , and the Customer must pay the return costs, as well as a second possible shipment.

11.3.- The risk of the product is transferred at the moment in which the Client acquires the material possession of the product, and the Client will acquire the property of the product when COMA COFFEE ROASTERS has received the payment complete order placed.

11.4.- COMA COFFEE ROASTERS grants the guarantees of the products served. The lack of conformity with the product will not be accepted, when it has been misused or is an ordinary wear caused by its use.
12.- Return of defective products

The return period for any product is 14 days from the day of receipt. To do this, you must notify the following email address: hola@coffeeroasterscoma.com

The product must be sealed, if applicable, and with the original packaging and the return of the price paid will be made through the same form of payment with which the purchase was paid.

COMA COFFEE ROASTERS reserves the right to reject the change, if it considers that the damaged product or products are due to misuse by the Customer.

Once COMA COFFEE ROASTERS has agreed to exchange the product, it will notify the Customer and it will be delivered again to the address provided.

13.- Withdrawal of the contract

13.1.- In accordance with current regulations, the Customer has the right to cancel an order within 7 working days from the day following the day you received the order. 13.2.- To execute your right of cancellation, you must send an email to our administration department hola@coffeeroasterscoma.com. The notification must contain the following information:
  • Customer information (name, surname, address, email, telephone)
  • Product information (product, model and order number)
In case of withdrawal by part of the Client, the payments made will be refunded. You will not have to assume any expense for reimbursement of the payment. But the refund may be withheld until the product is received in good condition.
14.- Use off "Cookies"
The COMA COFFEE ROASTERS web portals use their own and third-party cookies.
15.- Intellectual and industrial property
COMA COFFEE ROASTERS is a registered trademark, therefore, its use without prior and express authorization is prohibited. The intellectual property rights relating to the software and content of the website belong to COMA COFFEE ROASTERS or its licensors. The reproduction, publication, manipulation of the content, in whole or in part, of the COMA COFFEE ROASTERS website is prohibited
16.- Appicable Law
These general conditions and any aspect related to the interpretation, compliance or lack of compliance with them, will be governed by current Andorran regulations and the rest of the corresponding legislation, being understood to be carried out at the address of: www.coffeeroasterscoma.com