Privacy policy

1. IDENTIFICATION AND CONTACT OF THE DATA CONTROLLER

The person responsible for the processing of your personal data is:

Company: Coma Coffee Roasters
Registered office: Carrer Esteve Dolsa 39, Andorra la Vella AD500, Principality of Andorra.
Customer service telephone number: (+376) 802610
Email: hola@comascoffeeroaster.com
Data Protection Officer (DPO): hola@comascoffeeroaster.com

2. PURPOSES OF THE PROCESSING AND LEGAL BASIS

In accordance with the provisions of Organic Law 29/2021, of October 28, on the Protection of Personal Data, we process your personal data for the following purposes:

Order management and contractual relationship: To process your order, manage shipping, payment, invoicing and any returns or warranties.
Legal basis: Performance of a contract.
Customer service: To answer your questions, requests or complaints.
Legal basis: legitimate interest and execution of pre-contractual measures.
Compliance with legal obligations: to comply with the legal, tax and administrative obligations applicable in Andorra.
Legal basis: compliance with a legal obligation.
Marketing communications (where applicable): To send you information about our products and promotions, only if you have given your explicit consent.
Legal basis: Your consent, which you can withdraw at any time.

3. CATEGORIES OF DATA PROCESSED

The categories of data we may process include:

Identification data: name, surname, identification number (ID/Residence permit).
Contact information: postal address, email address, telephone number.
Transaction data: payment data (managed directly by the virtual POS), purchase history.

Technical data: browsing data obtained through cookies (IP address, browser type, etc.). See our Cookie Policy for more information.

4. DATA RECIPIENTS

Your personal data may be shared with:

Data processors: essential service providers who support us (delivery courier companies, electronic payment service providers, IT support and web hosting companies). These third parties act under our instructions and have signed confidentiality agreements.
Public authorities: in the cases provided for by Andorran legislation.

No international data transfers are made outside the Principality of Andorra, unless strictly necessary for the execution of the contract and with appropriate legal safeguards.

5. DATA RETENTION

We will retain your personal data for:

The time required to fulfill the purposes for which they were collected.
The statutory limitation period for claims arising from the contractual relationship, as well as the mandatory retention period established by Andorran tax regulations.
Until you exercise your rights of suppression or objection, in the cases provided for by law.

6. RIGHTS OF INTERESTED PARTIES

In accordance with the Qualified Law on the Protection of Personal Data of Andorra, you have the right to:

Access your personal data.
Rectify inaccurate or incomplete data.
Delete your data when it is no longer necessary for the purposes for which it was collected or you withdraw your consent.
To object to the processing of your data for reasons related to your particular situation.
Request the limitation of treatment in certain circumstances.
To the portability of your data, where applicable.

To exercise these rights, you can send a written request, accompanied by a copy of your identity document, to our Data Protection Officer (DPO) at the email address: hola@comascoffeeroaster.com or to our postal address.

7. SECURITY MEASURES

MAGATZEMS COMA implements the necessary technical and organizational security measures to guarantee the protection and confidentiality of your personal data and prevent its loss, misuse, alteration or unauthorized access, in accordance with the provisions of Andorran regulations (Law 29/2021, of October 28, Organic Law on the Protection of Personal Data) or, where applicable, Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of natural persons.

8.⁠ ⁠INFORMATION ABOUT COOKIES

Our website uses its own and third-party cookies to improve your browsing experience, analyze site usage, and offer you content of interest. You can configure your cookie preferences directly from your browser.

9.⁠ ⁠PRIVACY POLICY MODIFICATIONS

We reserve the right to modify this policy to adapt it to new legislation, case law, or operational developments. Any changes will be published on this same page, where the updated version will always be available.